English for Retail/Customer Service CLB 5+

When:
August 14, 2020 @ 12:00 pm – 2:30 pm
2020-08-14T12:00:00-04:00
2020-08-14T14:30:00-04:00
Contact:
Kristina Jarian
519-890-9955

English for Retail/Customer Service CLB 5+

July 20, 2020 to August 28, 2020 (6 weeks)
Monday to Friday Live Classes
12:00pm – 2:30pm

This 6-week course targets skilled immigrants seeking employment in retail and customer service occupations and is designed to develop the essential soft and hard skills for a successful career in these sectors. The course focuses on key aspects of procedures, point of sale (POS) equipment, data/file and human resources, customer service delivery best practices (over the phone/in person), customer relationship management, customer needs diagnostic tools and strategies to deal with difficult customers.

For more information/registration details, please contact Program Manager Kristina Jarian by phone: 519-890-9955 or email: linc@ncce1.org.

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